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Path to Leadership

One of the many ways we live out our Mission, to wholeheartedly influence others to climb mountains, is by growing and developing leaders.  At our multiple locations, we have many opportunities for our team members to take on more responsibilities while learning and developing the habits, characteristics and attitudes shared by successful leaders.

1. Team Member

Responsible for providing an excellent guest experience in relation to service, quality of food and cleanliness of restaurant.

Assists Training Director in the hands-on training of new Trainees and on-going training of current team members.

Responsible for the proper set up and functioning of their area of the restaurant; including the team, execution of standards, speed, quality of service/product and the physical space itself.

Responsible for the supervision of either a team or a process.  Assists the Director to ensure specific areas and teams are functioning effectively and efficiently.

Ownership of the area of business responsibility, as well as team and leaders. Collaborates with other directors to ensure a robust and healthy restaurant.

Complete ownership over the restaurant.  Is responsible for setting overarching goals and expectations along with policies and procedures.  Oversees a group of directors and other leaders.

Complete ownership over support systems and processes for the entire organization.  Is responsible for setting overarching goals and expectations along with policies and procedures.  Oversees directors and other leaders.

7. Operator

Provides the vision and overall direction of the restaurant.  Is responsible for the overall care and support for the entire team.

The Process

1. Application

You will fill out an application for the appropriate leadership position you are seeking. This will start the process and trigger a review of any attendance or disciplinary issues.

2. Leader Assessment

The leader that you work closest with will fill out an assessment of you.

3. Peer Assessments

Several of your peers will also be completing assessments of you to pair with the one the leader did.

4. Final Decision

We will take all of that information and make a decision.  You will either move forward into a formal training process or be told why you did not meet the expectations for that leadership position and be provided with the information you need to work towards meeting those expectations.


Your first step is to fill out an application to the leadership position that you are interested in pursuing.  That is what initiates everything else.  If you have any questions before you get started, please ask a director.

"How smart you are is defined by how clearly you can see the intellect of others."

C.K. Prahalad


Become a Trainer

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